2. Returns, Refunds and Cancellation Policy

Last updated: 05/11/26

This policy applies to consumer purchases made through http://www.honeybadgerheadshop.com . It does not reduce statutory rights relating to goods that are faulty, not as described or otherwise fail to conform to the contract.

2.1 Changing your mind

Where the statutory right to cancel applies to a distance sale of goods, you may notify us of cancellation within 14 days after the day on which you, or a person nominated by you, receives the goods. Contact honeybadgerscotland@gmail.com or use the model cancellation form below. You do not have to use the form.

2.2 Returning cancelled goods

After notifying us of cancellation, return the goods to Honey Badger unit 17, 130 Coursington road, Motherwell ML1 1PW without undue delay and within the time required by applicable law. Return postage cost falls to customer. You are responsible for taking reasonable care of goods while they are in your possession.

2.3 Condition and deductions

You may inspect goods as you would reasonably do in a shop. Where permitted by law, we may make a deduction from the refund for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

2.4 Bespoke and personalised goods

The statutory change-of-mind cancellation right may not apply to goods made to the customer’s specifications or clearly personalised. This may include approved custom-printed or bespoke packaging. This does not remove rights where bespoke goods are faulty or do not conform to the contract.

2.5 Faulty, damaged or incorrect goods

If goods arrive damaged, are faulty or are not what you ordered, contact honeybadgerscotland@gmail.com with the order number and a description of the problem. We may request photographs where reasonably useful to assess transit damage or the reported fault. Your statutory remedies are not limited by any internal reporting target stated on the Website.

2.6 Refunds

Where a refund is due, it will be made using the method required or permitted by applicable law. For bank-transfer orders, we may reasonably request the information necessary to return funds securely. Statutory refund deadlines apply where relevant.

2.7 Model cancellation form

To: [COMPANY NAME], [POSTAL ADDRESS], [EMAIL]
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [GOODS]
Ordered on/received on: [DATE]/[DATE]
Name of consumer(s): [NAME]
Address of consumer(s): [ADDRESS]
Signature (only if submitted on paper): ____________________
Date: ____________________